Will you store personal valuables?
We cannot store personal valuables, i.e. Jewellery, we can hold a small amount of cash for residents for personal expenditure if they wish.
Does the home have outside professional come in?
Yes, we have regular visits from the chiropodist, hairdresser, optician and when necessary a physiotherapist.
Is the home well equipped?
Our home is equipped with the assisted bath, lift between floors, and hoists.
Is a contract offered to me?
A contract is always given to the resident or family member.
Is there a complaints procedure?
There is a complaints procedure and we encourage you to discuss any concerns you have with the manager in first instance.
Will the home regularly look at my needs?
Each resident have their own Care Plan which are regularly updated so that resident’s needs are always being met.
Will I be able to vote at elections?
Yes, this is always possible for residents that wish to vote.
Can I have a trial period?
Our residents are always offered trial period.
Is there a waiting list or a current vacancy?
As this changes please ask for the latest information on home you are interested.
Can I keep my own doctor?
Yes, whenever this is possible.
Can choices be made about when residents take a bath?
We would accommodate each residents preferences.
Can I get up and go to bed when I like?
The simple answer is yes. We want you to do as you would have done in your own home.
Do staff handle bathing, incontinence and give medicine in a sensitive way?
Our staff are highly trained in all aspects of personal care and respect the residents rights to privacy.
Do the staff take any interest in the residents, their past, their family, their interests, their likes and dislikes?
Care plans are devised to do just this. This gives staff the basis to form a good relationship with resident and opening to find out more about each other.
Does the staff have time to sit and chat to the residents?
Yes, this is a big part of our staffs’ duty, which is enjoyed by the residents and staff alike.
Are there enough staff?
We always run within the expected guidelines of staffing levels, we always aim to have extra staff on hand to cover for sickness and holidays. On the few ocassions were staffing is an issue, known agency staff are utilised to support existing staff.
Do the spiritual pastors of any religions visit?
We can arrange for a pastor from most denominations to visit the home should you wish. Communion is held every month.
What are the visiting hours of the home?
We operate an open door policy and welcome visitors at any time, however, should your relative or friend wish to visit very late at night, it would be helpful if a member of senior staff was informed during the day as all night staff are not necessarily familiar with residents families or friends.
Does the home celebrate days or festivals that are important to me?
We enjoy celebrations of any kind, Christmas, New Year, Easter and especially residents birthdays. If you have a personal reason to celebrate, please tell us and we will be more than happy to celebrate with you.
Can I carry on doing the activities that I currently do? Are there any organised leisure activities?
Where possible we would encourage residents to carry on with activities that they enjoy, we also have regular organised in-house activities. Vine House has gardens at the front, side and to the rear which are constantly maintained for the benefit of the residents and should they wish to do some planting of their own we have no objection to this and if cooking is your desire you are welcomed to help prepare meals. This would be subject to the home manager being satisfied it’s safe for all.
Before I move in to the home, can I go there for a meal to see what it is like?
This is something that we would recommend, it enables you to get to know the staff and other residents.
Can I have a guest eat with me?
We would happily accommodate relatives or friends at meal times, but would ask you inform us in advance so that arrangements can be made.
Are the meals nutritious?, Is the menu varied?, Are the residents involved in planning the menu?, Can they cater for me if I have a special diet?, Is there a choice of meals provided?
Our meals are varied and nutritious, the menus change frequently and choices are available for vegetarian, diabetic residents or any other dietary requirements. Whenever possible, we take time with our residents to find out what they like, what they would like to see on the menu in the future and if they are happy with the choices they are given.
Are there different sitting areas?, Is there a separate dining room?, Are there different sitting areas?, Are there smoking and non smoking areas?, Is there a separate dining room?, Is there easy access for frames or wheelchairs to get to communal areas?, Is there a lift?
Vine House has a communal lounge and a private adjoining annex room for residents who may wish to spend time with their families away from their bedrooms. The dining room can seat twelve comfortably. We have a no smoking policy inside the building, but the residents and families are welcome to smoke in the designated area. We have a lift between the ground and first floors and our hallways and landing corridors are accessible to wheelchairs and walking frames. All our corridors have handrails.
What can you tell me about your bedrooms?
All our bedrooms are carpeted and are tastefully decorated with full matching furniture, a nurse-call unit is conveniently located, all windows open to a safe point and a television point is readily accessible; should you have other requirements we would be happy to accommodate, if possible.
Can meals be taken in my room?
Yes, it is possible for residents to eat their meals in their rooms if they wish, however, we do encorage residents to join in for lunch and dinner.
Do staff knock before entering my room?
Our staff respect the residents privacy at all times by knocking before they enter any residents room.
Can I have a telephone installed?
Any resident can have a phone installed, this is the responsibility of the resident and all bills must be sent to them direct or to a relative. We will be happy to make arrangements for the installation of a phone should you wish to have one in your room.
Can I lock my room?
Yes, everyone has the right to have a lock on his or her door. Arrangements can be made as appropriate.
Are there any en-suite W.C’s?
A majority of our rooms have en-suite facilities, there are 2 rooms due to the nature of the building and layout which do not incorporate an en-suite facility, but these rooms have a vanity unit. For rooms with no en-suite, toilets are easily located within a short walk from the bedrooms and communal rooms.
Are bedrooms single or shared?
Vine House has 13 rooms in total. 9 are categorised as single. The remaining 4 are perceived as double/shared rooms and may be suitable for couples or friends who wish to share. Normally however, these rooms have single occupancy.
How much furniture or personal possessions can I bring with me?
It is your personal choice, we will provide bedroom furniture and would encourage you to bring in any smaller items to personalise your room, like photographs, picturs, closk, soft furnishings and nick naks. If you wish to bring larger items please discuss this with the manager.
Can I bring any pets?
We are more than happy to consider you bringing your pet into your new home but the manager would need to assess the situation taking into account a number of other factors.
